July 29, 2009
EAI is an acronym for Enterprise Application Integration. This process, brings computer applications together under the same common programming structure to increase functionality and efficiency. At an extremely basic level, EAI shares information between multiple applications. Having several purposes including linking databases, sharing data, backing up and restoring databases, EAI acts as a true data [...]
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July 29, 2009
IVR stands for interactive voice response and is a telephony technology allowing callers to interact with a database using either their voice or their keypad on there telephones. IVR systems have saved businesses hundreds of millions if not close to a billion dollars a year by being able to cut back on employee resources and [...]
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